Introduction
Welcome to Iken Clean! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using www.ikenclean.com, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the website or our services.
Use of our Website
The content on our website is provided for general information and service booking purposes only. You agree not to use the website for any unlawful purpose or in a way that may impair its operation or interfere with others’ use.
Services
Iken Clean provides residential and commercial cleaning services within Anne Arundel County, Maryland, and surrounding areas.
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Service availability is subject to scheduling and location.
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Prices and packages listed on our website are subject to change at any time.
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We reserve the right to refuse or cancel services at our discretion.
Quotes and Bookings
All estimates provided online, by phone, or in person are based on information provided by the customer. Final pricing may vary depending on the actual condition and size of the property.
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Customers must provide accurate details regarding the service area and access.
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Appointments may be rescheduled with at least 24 hours’ notice.
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Same-day cancellations or missed appointments may incur a cancellation fee.
Payments
Payment is due upon completion of service unless otherwise agreed in writing. We accept common forms of payment such as cash, credit/debit cards, or online payment methods listed on our website.
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Unpaid balances may result in late fees or service suspension.
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All prices are in U.S. dollars.
Satisfaction Guarantee
We strive for complete customer satisfaction. If you are not satisfied with our cleaning, please notify us within 24 hours of service, and we will return to re-clean the area at no additional cost.
This guarantee does not apply to areas not included in the original work order or if conditions prevent proper cleaning (e.g., safety hazards, extreme clutter, etc.).
Property Access and Safety
Customers are responsible for providing access to the property at the scheduled time.
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Iken Clean reserves the right to refuse service if conditions are unsafe or unsanitary.
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We are insured and take all reasonable precautions to protect your property, but we are not liable for damage resulting from pre-existing conditions or normal wear and tear.
Intellectual Property
All text, images, logos, and other content on this website are the property of Iken Clean LLC and are protected by copyright and trademark laws. You may not copy, reproduce, or distribute any material from this site without our written consent.
Limitation of Liability
To the maximum extent permitted by law, Iken Clean LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability shall not exceed the amount paid for the specific service in question.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Modifications
We may update these Terms from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate state or federal courts located in Maryland.
Contact Us
If you have any questions about these Terms or our services, please contact us at:
Iken Clean LLC
Email: [email protected]
Phone: 800-913-0366